ABANDON RATE
This is the percentage of inbound calls from a customer who abandoned the call made to a service desk or a call center before he or she could even talk to an agent. To calculate, the number of abandoned calls is divided by the total inbound phone calls. The abandon rate is highly related to the time spent by the customers in waiting. It means that the longer the waiting time just to be able to speak to an agent, the abandon rate is likely to be higher.
POPULAR TERMS
Performance Index Paper - PIP
Short-term paper on which the rate of interest is denominated and paid in a base currency. Performance index paper's interest rate is determine ...
Protest Divestment
It refers to the intentional selling of stock on a large scale to make financial pressure on a corporation to force social change.
Co-Owner
Individual or group sharing ownership in an asset with another individual or group. Co-owner of an asset holds a certain percentage although this m ...
Prepaid Interest
It refers to the interest that a debtor pays before the first scheduled repayment of debt.
Other Comprehensive Basis of Accounting - OCBOA
These are financial statements prepared using a system of accounting that differs from GAAP, the most common being tax-basis and cash-basis financi ...
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SEE FOREX TUTORIAL
Buying a Home: Choosing the Best Location
The first consideration when buying a new house is choosing the place where you want to live, regardless if this will serve as an investment or upg ...
Digesting Financial Statements: Introduction
Financial statements open a window how healthy a company is (in terms of finances). This document presents the financial activities of a person or ...
Buying a Home: Closing the Deal
It’s almost done! With just a few steps away, the house that you have been dreaming of will be yours.
Renovate or Move?
You have a well-furnished home with a garden full of flowers and plants. Imagine sharing your beautiful abode, which has four bedrooms, a kitchen, ...
Starting Your Own Small Business: Financing a Business
After choosing the business you want to go into, regardless of the line of business, you need a startup capital in order to keep the business going ...
ECONOMIC CALENDAR
| Time | Country | Indices | Period |
|---|---|---|---|
| 14:30 | FOMC Member James Bullard Speaks | ||
| 16:00 | Consumer Confidence | May | |
| 16:50 | FOMC Member Raphael W. Bostic Speaks | ||
| 02:30 | PMI Manufacturing | May | |
| 02:30 | Tertiary Industry Index | May | |
| 02:30 | PMI Composite | May | |
| 07:00 | BOJ Core CPI | Apr | |
| 08:00 | Public Sector Net Borrowing | Apr | |
| 09:15 | PMI Manufacturing | May |
