ABANDON RATE
This is the percentage of inbound calls from a customer who abandoned the call made to a service desk or a call center before he or she could even talk to an agent. To calculate, the number of abandoned calls is divided by the total inbound phone calls. The abandon rate is highly related to the time spent by the customers in waiting. It means that the longer the waiting time just to be able to speak to an agent, the abandon rate is likely to be higher.
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Babcock Graduate School of Management
It is the Wake Forest University’s business school. Its enrollment is almost 500 students. It offers various graduate degree programs coverin ...
C-Share
A type of mutual fund with a balanced load. These type of share have small back-end loads that are usually around 1% and there is a possibility for ...
Working Capital Management
Working Capital Management is a managerial accounting strategy that focuses on keeping sufficient levels of the components of working capital, curr ...
Graduated Vesting
Advanced benefits employees receive as they increase the tenure of their service to an employer. Federal law requires a vesting schedule for the em ...
Phantom Stock Plan
A benefit plan that gives employees the benefits of stock ownership without really giving them any company stock. It is also known as “shadow ...
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SEE FOREX TUTORIAL
Health Savings Account: Introduction
In essence, health savings account shoulders any health- and medical-related expenses that are not included in the high-deductible health plan. Pay ...
Income Sources for Creating Retirement Fund
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Buying a Home: Everybody’s Goal
Since childhood, Selena has always dreamed of owning a large farm house surrounded with lots of animals – every kind of animal the world has ...
Can You Afford the Renovation Cost?
Do you want to know if your current home can withstand any renovation? Consult the following professionals first for guidance.
Buying a Home: Finding the Best House
Nothing can stop you from looking for the home of your dreams. Even though you have no agent, you can do your own diligence. Drive around neighborh ...
ECONOMIC CALENDAR
| Time | Country | Indices | Period |
|---|---|---|---|
| 02:30 | PMI Manufacturing | Sep | |
| 02:30 | Tertiary Industry Index | Sep | |
| 02:30 | PMI Composite | Sep | |
| 07:35 | BOJ Governor Haruhiko Kuroda Speaks | ||
| 10:00 | Ifo Business Climate Index | Sep | |
| 10:00 | Ifo Current Assessment | Sep | |
| 10:00 | IFO - Expectations | Sep | |
| 15:00 | NBB Business Climate | Sep | |
| 18:00 | FOMC Member Raphael W. Bostic Speaks |
