ABANDON RATE
This is the percentage of inbound calls from a customer who abandoned the call made to a service desk or a call center before he or she could even talk to an agent. To calculate, the number of abandoned calls is divided by the total inbound phone calls. The abandon rate is highly related to the time spent by the customers in waiting. It means that the longer the waiting time just to be able to speak to an agent, the abandon rate is likely to be higher.
POPULAR TERMS
Netscaped
A term which refers to an instance in which a company gets damaged materially or put out of business as a result of heat-to-head competition with M ...
Omega
Omega is the change in an option’s worth with respect to the percentage adjustment in the underlying price. It gives option investors an idea ...
Irrelevance Proposition Theorem
A theorem on capital structure that assume financial leverage has no effect on the company’s value if income tax and distress costs are absen ...
Master-Feeder Fund
A common and efficient structure used by hedge funds to pool investment capital raised by dometic and foreign investors into one centralized vehicl ...
Balance Sheet Reserves
The amount provided as a liability on the balance sheets of an insurance company for the benefits owed to the policy owners. The balance sheet rese ...
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“The early bird catches the worm.” – William Camden
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Connection of Inflation and Interest Rates
We cannot simply ignore the connectivity of inflation and interest rates. Both items are interrelated. So, whenever there is a news item about a co ...
ECONOMIC CALENDAR
| Time | Country | Indices | Period |
|---|---|---|---|
| 20:00 | FOMC Member Loretta Mester Speaks | ||
| 01:30 | National CPI | Sep | |
| 01:30 | National CPI ex Fresh Food | Sep | |
| 01:30 | Tokyo CPI ex Fresh Food & Energy | Sep | |
| 01:50 | Summary of Opinions | ||
| 09:00 | CPI | Sep | |
| 10:30 | M4 Money Supply | Aug | |
| 10:30 | Mortgage Approvals | Aug | |
| 10:30 | Net Lending to Individuals | Aug |
