ABANDON RATE
This is the percentage of inbound calls from a customer who abandoned the call made to a service desk or a call center before he or she could even talk to an agent. To calculate, the number of abandoned calls is divided by the total inbound phone calls. The abandon rate is highly related to the time spent by the customers in waiting. It means that the longer the waiting time just to be able to speak to an agent, the abandon rate is likely to be higher.
POPULAR TERMS
Toxic Waste
Slang term for high-risk, illiquid securities due to some provisions or risks beneath it.
Third Party
Individual or company other than the principals that is part of a arrangement or transaction. Frequently, this party has lesser interest in the dea ...
Capital Loss Carryover
The net value of capital losses that aren't able to deduct for the latest tax year but is possible to be resumed into next tax years. Net capit ...
Employment Act of 1946
Legislation act outlining the responsibility of maintaining a high employment level of labor and price stability. Enacted by the US Congress, the t ...
Compound Option
Option beneath another option. It gives opportunity to buy or sell an option, hence having two strike prices and two exercise dates. This option ha ...
POPULAR ARTICLE
SEE FOREX TUTORIAL
Ethical Investing: Activism and Advocacy of Shareholders
Activist investors are not contented with just purchasing stocks and supporting its actions or decisions. They want to change the norms of targeted ...
Digesting Financial Statements: Earnings
For assessing how a company performed in a given period, the relation between income and cash flow statements should be taken into account. Several ...
A Guide to Your Personal Income Tax: Last-Minute Moves
December 31 is fast approaching. The next thing you know you need to file your income tax return. So before you get swarmed by the hustle and bustl ...
Ethical Investing: Leaving an Ethical Imprint
After selecting the rightful ethical investments and making it work, it is about to decide how to disburse your assets after you die. You have two ...
Buying a Home: Getting Into the Escrow Process
You write an offer and the seller accepts it. Deal closed. It is about time to go through the escrow process. Why does a buyer need to undergo this ...
ECONOMIC CALENDAR
| Time | Country | Indices | Period |
|---|---|---|---|
| 02:01 | Rightmove House Prices | Feb | |
| 06:30 | Industrial Production | Dec | |
| 13:00 | Bundesbank Monthly Report | ||
| 15:30 | Foreign Securities Purchases | Dec | |
| 02:30 | Monetary Policy Meeting Minutes | ||
| 11:30 | Claimant Count Change | Jan | |
| 11:30 | Claimant Count Rate | Dec | |
| 11:30 | Average Earnings Index | Dec | |
| 12:00 | ZEW Economic Sentiment | Feb |
