ABANDON RATE
This is the percentage of inbound calls from a customer who abandoned the call made to a service desk or a call center before he or she could even talk to an agent. To calculate, the number of abandoned calls is divided by the total inbound phone calls. The abandon rate is highly related to the time spent by the customers in waiting. It means that the longer the waiting time just to be able to speak to an agent, the abandon rate is likely to be higher.
POPULAR TERMS
Significant Order
Significant order is the order to buy or sell a security whose size is so big that it has the ability to affect the price of a security significant ...
Run On The Fund
A situation where a huge number of investors withdraw their investment in a hedge fund. This usually happens when a fund has been performing poorly ...
Ovoboby
A condition, in which a market is measured to be overbought, overvalued, overly bullish, and is experiencing upward pressure on Treasury yields. If ...
Capital Dividend Account - CDA
A corporate tax account which is special that provides shareholders entitled capital dividends, tax-free. In the firm’s taxable financial sta ...
Long Squeeze
A situation when a sudden plunge in price provokes further selling, which pressures long holders of the stock into selling their shares in order to ...
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ECONOMIC CALENDAR
| Time | Country | Indices | Period |
|---|---|---|---|
| 02:00 | MI Inflation Gauge | Nov | |
| 02:30 | ANZ Jobs Advertisements | Nov | |
| 02:30 | Company Operating Profits | 3 quarter | |
| 02:30 | Retail Sales | Oct | |
| 09:00 | Trade Balance | Oct | |
| 09:30 | CPI | Nov | |
| 10:00 | Unemployment Change | Nov | |
| 11:30 | Sentix Investor Confidence | Dec | |
| 17:00 | Factory Orders | Oct |
