ABANDON RATE
This is the percentage of inbound calls from a customer who abandoned the call made to a service desk or a call center before he or she could even talk to an agent. To calculate, the number of abandoned calls is divided by the total inbound phone calls. The abandon rate is highly related to the time spent by the customers in waiting. It means that the longer the waiting time just to be able to speak to an agent, the abandon rate is likely to be higher.
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ECONOMIC CALENDAR
| Time | Country | Indices | Period |
|---|---|---|---|
| 02:00 | MI Inflation Gauge | Dec | |
| 09:00 | Wholesale Price Index | Dec | |
| 12:00 | Industrial Production | Nov | |
| 23:00 | NZIER Business Confidence | 4 quarter | |
| 23:45 | Food Price | Dec | |
| 01:50 | M2 Money Supply + CD | Dec | |
| 08:00 | Prelim Machine Tool Orders | Dec | |
| 09:45 | Consumer Price Index | Dec | |
| 09:45 | Gov Budget Balance | Nov |
