ABANDON RATE
This is the percentage of inbound calls from a customer who abandoned the call made to a service desk or a call center before he or she could even talk to an agent. To calculate, the number of abandoned calls is divided by the total inbound phone calls. The abandon rate is highly related to the time spent by the customers in waiting. It means that the longer the waiting time just to be able to speak to an agent, the abandon rate is likely to be higher.
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WAL
Weighted Average Life (WAL) refers to the average number of years that each dollar in an unpaid principal on a loan or mortgage remains outstanding ...
Operating Loss - OL
A loss resulting from the main business operations. Extraordinary or peripheral income and expenses are not included.
Base Metals
Metals that rust, damaged or wears off easily when exposed to air or moisture. Commercial and industrial applications is where the base metals are ...
Deferred Annuity
A type of annuity contract that delays payments of income, installments or a lump sum until the investor elects to receive them. This type of annui ...
Child Support
Monetary payments made to the custodial parent after finalizing divorce proceedings. The court awards the terms of the child support, which are nor ...
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ECONOMIC CALENDAR
| Time | Country | Indices | Period |
|---|---|---|---|
| 11:00 | Ifo Business Climate Index | Jan | |
| 11:00 | Ifo Current Assessment | Jan | |
| 11:00 | IFO - Expectations | Jan | |
| 16:00 | Leading indicators | Dec | |
| 16:00 | NBB Business Climate | Jan | |
| 16:45 | ECB's Jens Weidmann Speaks | ||
| 01:50 | Monetary Policy Meeting Minutes | Dec | |
| 01:50 | Corporate Service Price Index | Dec | |
| 07:00 | BOJ Core CPI | Dec |
