ABANDON RATE
This is the percentage of inbound calls from a customer who abandoned the call made to a service desk or a call center before he or she could even talk to an agent. To calculate, the number of abandoned calls is divided by the total inbound phone calls. The abandon rate is highly related to the time spent by the customers in waiting. It means that the longer the waiting time just to be able to speak to an agent, the abandon rate is likely to be higher.
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Brokerage Supervisor
Brokerage company officer responsible for appointing, training, and managing brokers, as well as for selling the products to the brokers. The super ...
Incremental Dividend
Series of regular increases to a company’s dividend. Many huge corporations prefer to include this policy because it demonstrates the firm&rs ...
Balloon Option
An option contract wherein the strike price dramatically increases after the price of the underlying asset reaches a specified threshold. A balloon ...
Activity Center
An amalgam of activity costs related with specific processes and accounted in activity-based costing (ABC) systems. Ever activity center is identif ...
Parity
Parity is defined as:
It is a situation of equality. It may appear in many different context, but it constantly means two t ...
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ECONOMIC CALENDAR
| Time | Country | Indices | Period |
|---|---|---|---|
| 02:00 | MI Inflation Gauge | Nov | |
| 02:30 | Retail Sales | Oct | |
| 02:30 | ANZ Jobs Advertisements | Nov | |
| 02:30 | Building Approvals | Oct | |
| 02:30 | Company Operating Profits | 3 quarter | |
| 02:30 | PMI Manufacturing | Nov | |
| 03:45 | Markit Final Manufacturing PMI | Nov | |
| 07:30 | Commodity Prices | Nov | |
| 09:00 | Nationwide House Price Index | Nov |
