ABANDON RATE
This is the percentage of inbound calls from a customer who abandoned the call made to a service desk or a call center before he or she could even talk to an agent. To calculate, the number of abandoned calls is divided by the total inbound phone calls. The abandon rate is highly related to the time spent by the customers in waiting. It means that the longer the waiting time just to be able to speak to an agent, the abandon rate is likely to be higher.
POPULAR TERMS
Strip
1. In bonds, the process of separating coupons from a bond, then selling its different parts as an interest paying coupons and zero-coupon bond. Al ...
Reaction
A reverse movement of the price of a security. Reaction is usually associated with a downward movement in the security’s price after an upwar ...
Barrier Option
A kind of option whose payoff is based on whether or not the involved asset has exceeded or reached a predetermined price. Barrier options can be a ...
HP
A data-smoothing technique that is commonly applied to remove short-term fluctuations that are associated with the business cycle, thereby revealin ...
Director Rotation
The cycle by which board members serve and vacate their positions. A policy regarding director rotation, or rotation of directors, may be included ...
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ECONOMIC CALENDAR
| Time | Country | Indices | Period |
|---|---|---|---|
| 09:00 | Unemployment Rate | 1 quarter | |
| 12:00 | CBI retail sales volume balance | Apr | |
| 01:01 | BRC Shop Price Index | Apr | |
| 04:05 | RBA Assistant Governor Christopher Kent Speaks | ||
| 08:00 | GfK Consumer Climate | Apr | |
| 09:00 | CPI | Apr | |
| 09:00 | GDP | 1 quarter | |
| 10:00 | Private Sector Credit | Mar | |
| 10:00 | M3 Money Supply | Mar |
