ABANDON RATE
This is the percentage of inbound calls from a customer who abandoned the call made to a service desk or a call center before he or she could even talk to an agent. To calculate, the number of abandoned calls is divided by the total inbound phone calls. The abandon rate is highly related to the time spent by the customers in waiting. It means that the longer the waiting time just to be able to speak to an agent, the abandon rate is likely to be higher.
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CFA Institute
International organization with primary mandate of denoting and maintaining a high standard for the investment industry. It is comprised of over 70 ...
Operating Profit
Operating profit refers to the measure of income which tells how much revenue will become a company’s profit eventually.
Initial Margin
Percentage of securities purchase price (can be bought on margin) the investor must pay using his or her own cash or marginable securities. Also kn ...
Multiple Employer Welfare Arrangement - MEWA
An arrangement where funds and trusts are financed by a group of employers in order to provide medical benefits to their employees. These employers ...
Market Letter
An advisory or short publication that give information and/or advice, usually through a paid subscription, to investors and other shareholders prov ...
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ECONOMIC CALENDAR
| Time | Country | Indices | Period |
|---|---|---|---|
| 10:00 | Ifo Business Climate Index | Sep | |
| 10:00 | Ifo Current Assessment | Sep | |
| 10:00 | IFO - Expectations | Sep | |
| 12:00 | CBI industrial order books balance | Sep | |
| 14:30 | Wholesale Sales | Jul | |
| 15:00 | NBB Business Climate | Sep | |
| 15:00 | ECB President Mario Draghi Speaks | ||
| 01:50 | Monetary Policy Meeting Minutes | Jul | |
| 01:50 | Corporate Service Price Index | Aug |
