ABANDON RATE
This is the percentage of inbound calls from a customer who abandoned the call made to a service desk or a call center before he or she could even talk to an agent. To calculate, the number of abandoned calls is divided by the total inbound phone calls. The abandon rate is highly related to the time spent by the customers in waiting. It means that the longer the waiting time just to be able to speak to an agent, the abandon rate is likely to be higher.
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BWP - Botswana Pula
Currency abbreviation for the Botswana Pula, the official currency of the Republic of Botswana. Presented with the symbol P, the currency is subdiv ...
Usury Rate
Usury Rate is the rate of interest that typically is unreasonably higher than the current market rates. Usury rate are most likely to be found in t ...
Hypermarket
Hypermarket is a combination of a department store and a grocery supermarket. A hypermarket offers various products like clothing, groceries, and a ...
Intermarket Trading System - ITS
An electronic computer system that connects the trading floors of all the main equity US exchanged. Essentially, the system allows any broker or ma ...
Global Industry Classification Standard - GICS
Standardized classification system for equities developed by Morgan Stanley Capital International (MSCI) and Standard & Poor's. The industr ...
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