ABANDON RATE
This is the percentage of inbound calls from a customer who abandoned the call made to a service desk or a call center before he or she could even talk to an agent. To calculate, the number of abandoned calls is divided by the total inbound phone calls. The abandon rate is highly related to the time spent by the customers in waiting. It means that the longer the waiting time just to be able to speak to an agent, the abandon rate is likely to be higher.
POPULAR TERMS
Lease Rate
The interest rate; payment made in a certain period indicated in the lease contract for renting an asset like a property or an automobile. The leas ...
Bandwagon Effect
A psychological phenomenon in which people do something mainly because others are doing it, regardless of their personal beliefs, which they may ov ...
Harvest Strategy
A strategy in which investment in a particular line of business is reduced or eliminated because the revenue brought in by additional investment wo ...
Discount House
A firm that buys, sells, discounts and/or negotiates bills of exchange or promissory notes. It is mainly operating in the U.K.
Economic Growth Rate
Gauge of economic growth from one period to another, expressed in percentage. The measure does not adjust for inflation, it is expressed in nominal ...
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ECONOMIC CALENDAR
| Time | Country | Indices | Period |
|---|---|---|---|
| 02:00 | MI Inflation Gauge | Jan | |
| 02:30 | Retail Sales | Dec | |
| 09:00 | Factory Orders | Dec | |
| 11:30 | Construction PMI | Jan | |
| 11:30 | Sentix Investor Confidence | Feb | |
| 12:00 | Retail Sales | Dec | |
| 17:00 | Ivey Purchasing Managers Index | Jan | |
| 21:00 | Loan Officer Survey | ||
| 01:30 | Average Cash Earnings | Dec |
