ABANDON RATE
This is the percentage of inbound calls from a customer who abandoned the call made to a service desk or a call center before he or she could even talk to an agent. To calculate, the number of abandoned calls is divided by the total inbound phone calls. The abandon rate is highly related to the time spent by the customers in waiting. It means that the longer the waiting time just to be able to speak to an agent, the abandon rate is likely to be higher.
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Mixture of similar products or properties of two or more parties, to the extent where identifying each party’s respective items is not possib ...
Privatizing Profits And Socializing Losses
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Trial Balance
Bookkeeping worksheet accounting all debit and credit balances at the end of each reporting period. A firm prepares this worksheet monthly to ensur ...
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The U.S. job market index, published monthly by the Conference Board that monitors the number of help wanted advertisements in major newspapers acr ...
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Professional designation awarded to individuals expert in the financial aspects of divorce. The practitioner explains the financial indications of ...
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ECONOMIC CALENDAR
| Time | Country | Indices | Period |
|---|---|---|---|
| 08:30 | Producer & Import Prices | Aug | |
| 10:00 | Gross Domestic Product | Aug | |
| 11:00 | Trade Balance | Jul | |
| 11:00 | Current Account (sa) | Jul | |
| 14:30 | Manufacturing Shipments | Jul | |
| 14:30 | NY Fed Empire State manufacturing index | Sep | |
| 06:30 | Tertiary Industry Index | Jul | |
| 11:00 | ZEW Survey (Econ. Sentiment) | Sep | |
| 11:00 | ZEW Economic Sentiment | Sep |
